Harvest from SIME Helsinki event workshops held in October
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 SIME participants gave their views of the "Biggest Challenges in Digital Service Creation Projects, especially related to silo operations". We will take into more detailed inspection some of the challenges. Please feel free to propose which ones. Thanks for all the workshop participants!
In case you would like us to come to talk to you and your organization more about digital service creation, send us a message and we will set up a meeting.
Why organizations operate in silos? What are the biggest challenges in digital service creation? The list represents the ideas of SIME participants, many matching also to what Futurice is thinking
- Lack of technical knowledge
- Knowledge sharing
- Smaller teams (an answer to the problem)
- Suggestion: read “Wheels by Arthur Hailey”
- Regulation – compliance (awareness + priority)
- Stakeholders (large number of stakeholders, external stakeholders)
- End “beneficiary”
- Communication value all-in production process + end user BEST VALUE
- VALUE “all-4-1 1-4-all”
- Product consultation is costly
- Schedule
- Bad coverage
- Testing involved too late
- Testing is slow
- Maintaining is expensive
- How to sustain “skunkworks” ideas and effects – is relocation the ONLY way?
- Internationalisation
- Challenge?
- Communication between customer& vendor
- Result (Not getting what is wanted. The result does not satisfy.)
- What customer wants?
- Customers are not professionals
- Skunk works: worked 2-3 weeks, when out of the room – back to silos, how to drive the thinking about silos
- Customers speak too early to it-vendors
- Managing the requirement phase with vendor is expensive +100 €/h. Takes the IT guys (strategic it partner) as business analysts, not good
- Customer and supplier should actively and all the time communicate collaboration should be done more actively
- Communication is the most important thing! Check that all the developers can also communicate. If cannot, do not accept the developer into the project.
- Lack of discipline/focus from customers side: creates changes, etc. Timing is the best answer
- Projects which last more then few months will have change problems, it is imminent
- Intra-project: 5 internal participants each from different silos within the company. Did not understand that it requires effort on top of the normal work. Testing was poorly done by themselves due to lack of time.
- Customer’s customers. Can they find it? Can they use it?
- Location of team (together + apart)
- Good examples & projects, also your customers should understand that projects without “silos” are more successful (only the customer can delete their silos)
- Share and understand the customer experience + perspective, keep the perspective
